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EMT By-Complaint Quick Pages
What the EMT looks for, gives and calls ALS for, and where to transport, for common EMT complaints
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Every call at EMT scope
- EMT drugs: oxygen to SpO2 94-98%, oral glucose, chewed aspirin 162-325 mg, the patient's own nitroglycerin, epinephrine auto-injector, naloxone, the patient's own inhaler; activated charcoal only per protocol. Doses: ems-pharmacology.
- Check glucose for altered mental status, seizure, stroke signs, or diabetes with any new symptom.
- Suspected cardiac complaint: acquire a 12-lead within 10 min of contact and transmit it; ALS or the hospital reads it.
- Arrest, AED, choking: bls-cpr-choking. Primary survey, SAMPLE, GCS: patient-assessment.
- Call ALS early for anything the EMT formulary cannot fix, and meet them en route rather than waiting on scene.
Chest pain, breathing, fainting
| Complaint | Look for | EMT care, ALS, transport |
|---|---|---|
| Chest pain, atypical ACS | Pressure; or only dyspnea, nausea, sweating, weakness, back or jaw pain (common in women, older adults, diabetes) | 12-lead in 10 min; aspirin; own nitro if SBP over 100 and no PDE-5 drug in 48 h; ALS; STEMI plan (prehospital-stroke-stemi) |
| CHF, pulmonary edema | Orthopnea, crackles, JVD, frothy sputum; bedbound patients swell at buttocks and back of thighs | Sit upright, oxygen; CPAP where protocol allows; ALS for nitro; transport |
| Syncope | During exertion, no warning, palpitations, chest pain, heart disease; hidden bleeding (GI, ectopic, aorta) | Glucose, 12-lead, injury check, lie flat; transport; non-transport only with medical direction |
Aorta, clots and pumps
| Complaint | Look for | EMT care, ALS, transport |
|---|---|---|
| Aortic dissection or AAA | Sudden tearing pain to the back; arm BP difference; neuro deficit; pulsatile mass, unequal femoral pulses; flank pain that mimics a stone | Hold aspirin and ask medical direction; handle gently; shock care; ALS; rapid transport, consider a specialty surgical center |
| DVT, PE | One swollen, warm, painful leg after travel, surgery, pregnancy, cancer or estrogen; PE: sudden dyspnea, chest pain, coughing blood, fainting | Keep the leg still, never massage it; oxygen to target; transport; PE signs: ALS |
| LVAD | Pump hum, alarms; no palpable pulse; cuff and SpO2 often fail | Judge perfusion by mentation and skin; call the VAD coordinator; check connections and batteries; bring the bag and spare controller (lvad) |
Seizure, confusion, diabetes, stroke
| Complaint | Look for | EMT care, ALS, transport |
|---|---|---|
| Seizure | Duration; eye deviation or rhythmic twitching without waking means it is still going | Time it, protect the head, nothing in the mouth, no restraint; then side, suction, oxygen, glucose; over 5 min or repeated: ALS |
| Altered mental status | AEIOU-TIPS; pills, patches, pumps; delirium is sudden and fluctuating with a medical cause | Airway first; naloxone if opioid suspected; nail-bed or trapezius stimulus, not sternal rub; transport |
| Low glucose | 60 mg/dL or less with symptoms (ADA: under 70) | Oral glucose per protocol (NASEMSO 25 g; ADA 15 g; child 0.5-1 g/kg) only if awake and swallowing; cannot swallow: airway, ALS; stop the insulin pump if ALS is not available |
| DKA | Days of thirst, urination, vomiting, belly pain; deep fast breathing, fruity breath; glucose may be under 200 on SGLT2 drugs | Shock care, ALS for fluids, transport |
| Stroke | BE-FAST, last known well, glucose | See prehospital-stroke-stemi |
Abdomen, pregnancy, childbirth
| Complaint | Look for | EMT care, ALS, transport |
|---|---|---|
| Abdominal pain | Rigid belly, guarding; pain moving to the right lower quadrant with fever; aorta or ectopic signs; higher risk if old, anticoagulated or under 2 | Position of comfort, nothing by mouth, palpate the painful area last; shock care; transport |
| Ectopic, early bleeding | Pelvic pain, spotting, shoulder-tip pain, fainting; shock with little bleeding; IUD, prior ectopic or tubal surgery | Lie flat, warm, oxygen; nothing into the vagina; save passed tissue; ALS; emergent transport |
| Childbirth | Crowning, urge to push or move bowels | Not imminent: transport. Imminent: controlled delivery; dry, warm, stimulate; twins or complications: more units early (ob-emergencies) |
Behavior, withdrawal, assault
| Complaint | Look for | EMT care, ALS, transport |
|---|---|---|
| Behavioral emergency | Low glucose, hypoxia, head injury, drugs, infection before calling it psychiatric | Police for weapons; calm voice, space, an exit; restraint last: seated if possible, never prone, nothing across the chest, watch continuously |
| Alcohol withdrawal | Tremor from about 6 h, seizures 6-48 h, hallucinations 12-24 h; DT at 48-72 h: confusion, fever, sweating | Glucose, oxygen, injury and seizure care; ALS for sedation; transport |
| Sexual assault | Injuries first; privacy and her consent; no judgment | Exam limited to injuries; ask her not to wash or change; record her words; transport to a center with a sexual assault examiner per protocol |
Bites, altitude, fever with rash
| Complaint | Look for | EMT care, ALS, transport |
|---|---|---|
| Snakebite | Swelling, pain, bleeding, weakness; coral snake: few local signs, nerve effects delayed about 12 h | Calm, rings off, splint near heart level, mark swelling edge and time; no tourniquet, tight wrap, cutting, suction or ice; photograph the snake, never handle it; antivenom hospital |
| Altitude illness | Headache; HAPE: dyspnea at rest, cough, pink or bloody sputum; HACE: confusion, ataxia | Stop ascent; HAPE or HACE: descend now, oxygen to above 90% |
| Meningitis | Fever, headache, stiff neck, light sensitivity, confusion; dark purple rash; infants: poor feeding, bulging soft spot | Droplet mask; shock care; ALS; urgent transport; report the exposure |
Infants and small children
| Complaint | Look for | EMT care, ALS, transport |
|---|---|---|
| SIDS, sudden infant death | Under 1 year, found in sleep; rigor or lividity means obvious death | Obvious death: no resuscitation; support parents without blame; note position, bedding, sleep place. Otherwise CPR |
| BRUE | Under 1 year: brief change in breathing, color, tone or responsiveness, now well | Monitor, glucose, transport every one; high risk: pediatric critical care center |
| Button battery | Missing coin battery; drooling, vomiting, refusing food, or no symptoms | Transport now for x-ray even if well (burns in 2 h); nothing by mouth; honey only per poison center or protocol (age 1 or older, never instead of transport); no induced vomiting |
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In depth
The one-page summary above is what the PDF prints. These sections go further.
Chest pain: the 12-lead and the drugs
NASEMSO calls the 12-lead the primary tool for finding a STEMI and asks EMS to acquire it within 10 minutes of contact for every patient with possible ACS symptoms, to transmit it or have it screened, to repeat it if the first is not diagnostic and symptoms continue, and to send every tracing to the hospital. Interpretation is above EMT scope; acquisition and transmission are not.
- Placement: V4 in the 5th intercostal space at the midclavicular line, V5 midway between V4 and V6, and V4 to V6 on one horizontal line. Leads placed too low under the breast hid ischemia in a published case (Derkenne 2017). V1 and V2 sit in the 4th intercostal space either side of the sternum (classic teaching). Do not use breast tissue as a landmark.
- Atypical presentations (vague complaints, dyspnea, nausea, weakness) are more common in women, older adults and people with diabetes (NASEMSO); ACEP adds back and jaw pain in women.
- Aspirin: chewable, non-enteric-coated, 162-325 mg. NASEMSO defers aspirin and nitrates for chest pain that is likely non-cardiac; for a tearing pain with an arm pressure difference, ask medical direction before aspirin.
- Nitroglycerin: the patient's own 0.4 mg SL, repeated per protocol only while SBP stays over 100; never within 48 h of sildenafil, vardenafil or tadalafil, or with IV epoprostenol or treprostinil (NASEMSO). See prehospital-stroke-stemi for the right-ventricular infarct caution.
- Oxygen when dyspneic, hypoxemic or in heart failure, to 94-98%.
Shortness of breath: CHF and CPAP at the EMT level
- Fluid overload is suggested by JVD, crackles, peripheral edema and a history of heart failure, diuretics, missed dialysis or hypertension (NASEMSO). Edema is dependent: feet and legs in a walking patient, buttocks, genitals and back of the thighs in a bedbound one (Merck), so a bedbound patient can be overloaded with normal ankles.
- Many states let EMTs apply CPAP under protocol. NASEMSO: coach and reassure the patient, keep the mask sealed until the hospital device is ready (breaking the seal causes rapid collapse of lung units), and take it off and escalate if mental status worsens or the patient vomits.
- Treat anxiety on CPAP as hypoxia or poor ventilation first; NASEMSO advises against routine sedation for it.
- Pulmonary edema has other causes: opioid overdose, high altitude, kidney failure or missed dialysis, and toxic gases.
Syncope, aorta, clots and the LVAD patient
- NASEMSO high-risk causes of syncope: MI, aortic stenosis, hypertrophic cardiomyopathy (young patient, exertion), PE, aortic dissection, arrhythmia; stroke or bleed in the head; ruptured ectopic pregnancy, GI bleeding, aortic rupture. Syncope during exercise often means a dangerous cardiac cause.
- Collect what bystanders saw: shaking, color, pulse, how long, what ended it. Brief jerking is common in syncope; a long confused period favors seizure.
- Dissection (MedlinePlus): sudden sharp, tearing or ripping chest pain moving to the back, fainting, sweating, a pressure difference between the arms or between arms and legs, stroke signs. AAA (NASEMSO): unequal femoral or leg pulses, a pulsatile mass, back or chest pain, known aneurysm. NASEMSO advises considering a specialty surgical center when either is suspected. Flank pain from a leaking AAA can mimic a kidney stone (classic teaching; NASEMSO lists back pain with unequal pulses or a pulsatile mass as the aortic warning).
- DVT risks (MedlinePlus): recent surgery, long travel or bed rest, pregnancy or recent birth, age over 60, cancer, smoking, estrogen. Keeping the limb still and not massaging it is classic teaching.
- LVAD (NASEMSO): flow is not pulsatile, so a missing pulse, a failed cuff or a poor SpO2 trace is expected; the MAP, if a cuff reads one, is usually accurate. Low battery is the commonest alarm. Defibrillation and a 12-lead need no disconnection. CPR only if the pump has stopped, restart attempts failed and there are no signs of life, decided with the companion and VAD coordinator. Functioning pump with a non-cardiac problem: the hospital right for that problem, without touching the device; a pump or heart problem: the implant center if time allows.
Seizures, confusion and glucose
- NASEMSO treats any seizure still going on arrival, or a new seizure over 5 minutes, and asks the EMT to record onset, focal start and the direction of eye deviation. ACEP adds: call 911 for a first seizure, one lasting 5 minutes or repeating, injury, pregnancy, diabetes, or no return to alertness.
- Fever with a seizure under 6 months or over 6 years is not a simple febrile seizure; think meningitis (NASEMSO).
- Pain stimulus for GCS: nail-bed pressure or a trapezius pinch is standard GCS teaching (not in NASEMSO); NASEMSO discourages the sternal rub and says AVPU or the GCS motor score is often as useful as the full score.
- Overdose: AHA 2025 estimates that 1 in 6 to 1 in 3 out-of-hospital arrests involve overdose, mostly opioids. Ventilate first; give naloxone in the smallest effective dose, since sudden withdrawal can make the patient agitated (NASEMSO).
- Insulin pump with altered mental status: stop, disconnect or remove it at the site if the patient cannot take oral glucose or ALS is unavailable; leave it running if the patient can eat or ALS can give dextrose (NASEMSO).
- Recheck glucose if mental status has not returned to normal. Sulfonylureas (glipizide, glyburide) last 12-60 h, so a corrected patient can drop again in the ambulance.
- NASEMSO release after corrected hypoglycemia needs all of: repeat glucose over 80 mg/dL; diabetes treated with insulin or metformin, not a sulfonylurea; normal mental status with no focal signs; a carbohydrate meal now; a refusal the crew agrees with; a reliable adult staying; no chest pain, dyspnea, seizure or intoxication; and a clear cause such as a missed meal. A hypoglycemic seizure is always transported.
- DKA (ADA consensus 2024): glucose 200 mg/dL or more or known diabetes, plus ketones and acidosis; about 10% are euglycemic (under 200), mostly linked with SGLT2 inhibitors after fasting or illness. NASEMSO gives fluids for glucose over 250 with dehydration, vomiting, belly pain or confusion, which is ALS care.
| Score | Child |
|---|---|
| 5 | Smiles, follows objects, interacts |
| 4 | Cries but can be consoled |
| 3 | Inconsistently consolable, moaning |
| 2 | Inconsolable, agitated |
| 1 | No sound |
Abdomen, early pregnancy and childbirth
- NASEMSO life threats: ischemic or perforated bowel (severe tenderness, pain on movement, fever, bloody stool, no stool or gas, distention); AAA; ruptured ectopic; appendicitis (right lower quadrant tenderness, Rovsing sign, fever, vomiting, poor appetite); cholecystitis; pyelonephritis (fever, urinary symptoms, flank pain). ACEP: pain that is sudden, severe or not easing within 30 minutes needs emergency care.
- Nothing by mouth for acute abdominal pain is classic teaching, since surgery may follow.
- Consider pregnancy in any female aged 10 to 60 (NASEMSO). Ectopic risk (MedlinePlus): prior ectopic, tubal surgery or scarring, pregnancy with an IUD. Rupture: sudden severe pain, fainting, low BP, shoulder pain. Shock can come with minimal bleeding.
- Do not put a hand or fingers into the vagina of a bleeding patient except for a prolapsed cord or a stuck breech; save all passed tissue; third trimester and hypotensive: left side or uterus pushed left (NASEMSO).
- Delivery (NASEMSO): control the head; check for a nuchal cord and slip it over the head, or over the shoulders and deliver through the loop, or double clamp and cut; do not routinely suction; clamp the cord after 1 minute; never pull the cord; the placenta usually comes in 5-15 minutes; massage the fundus. Plan resources by the number of patients: twins mean a second unit before the first birth, and NASEMSO transports between deliveries if twins are expected. Complications and postpartum bleeding: ob-emergencies.
Behavioral emergencies, restraint and assault
- NASEMSO excludes agitation caused by head injury, hypoglycemia or hypoxia from its behavioral guideline: check glucose, SpO2 and temperature first. Hypoglycemic and hypoxic patients can be violent.
- De-escalation: verbal reassurance before any restraint, family help if it calms the patient. One calm speaker, simple honest words and offered choices are classic teaching.
- Prohibited (NASEMSO): prone transport, hobbling or hog-tying, sandwiching between boards, anything that compresses the neck or airway. Straps must never limit chest wall movement.
- Physical restraint: soft devices that open without a key, all four limbs to the stretcher frame, no multiple knots; seated position reduces aspiration and strength; a resisting patient has one arm above the head and one below the waist, legs secured separately. Monitor airway, breathing, circulation, mental status and limb perfusion continuously and document each check.
- Handcuffs from police: replace with a device that needs no key, or have the officer with the key ride in the patient compartment (NASEMSO lists four options).
- Agitation can end in sudden death from positional asphyxia or exhaustion with acidosis; restrained patients usually also need ALS sedation (NASEMSO).
- Sexual assault: treat injuries and avoid investigating details (NASEMSO). MedlinePlus advises no showering, bathing, hand washing, nail cutting, changing clothes or tooth brushing before care, to keep evidence. Bagging clothing in paper, not plastic, and quoting the patient's words are classic teaching. Follow state reporting rules.
Bites, altitude and infection
- Snakebite (Merck, NASEMSO, CDC/NIOSH): move out of striking range; immobilize the limb loosely at about heart level; remove rings and watches before swelling; mark the leading edge of swelling with the time. Do not use a tourniquet, a tight elastic wrap, cutting, suction or ice. Dead snakes and severed heads can still bite: photograph from a distance, never bag one by hand. Rattlesnake, copperhead, coral snake, black widow and bark scorpion have US antivenoms, so choose a hospital that has it.
- Coral snake: little local swelling, but weakness and breathing failure can appear about 12 hours later; transport and observe for at least 12 hours even if well (Merck). Merck notes pressure immobilization may suit coral snake bites only; follow protocol and ask medical direction.
- Altitude (NASEMSO, Merck): descent is the definitive treatment; even 500-1,000 ft helps (NASEMSO), Merck advises 500-1,000 m for severe AMS. Oxygen to 90% or more. HAPE is the deadliest form and may need positive pressure ventilation. ALS drugs (dexamethasone for HACE, nifedipine for HAPE) and portable hyperbaric bags only bridge to descent.
- Meningococcal disease (CDC) can kill within hours and may look like flu first; septicemia brings cold hands and feet, fast breathing, severe aches and, late, a dark purple rash. CDC uses droplet precautions until 24 h after effective antibiotics.
Infants: SIDS, BRUE and button batteries
- SUID is the sudden, unexpected death of a baby under 1 year, often during sleep; about 3,400 US babies died this way in 2024 (CDC). Resuscitate unless death is obvious (rigor mortis or dependent lividity in a medical arrest, NASEMSO).
- Record the scene neutrally: position found, bedding, sleep surface, who shared it. Safe to Sleep risks: stomach or side sleeping, soft or inclined surfaces, loose bedding, bed sharing, smoke, overheating.
- BRUE (NASEMSO): under 1 year, under 1 minute, fully resolved, with a change in breathing, color, tone or responsiveness. Any abnormal finding now (fever, vomiting, labored breathing, injury) means it is not a BRUE. Transport every infant even if well. High risk (NASEMSO 2022 list): under 2 months, born at 32 weeks or less, more than one event, over 1 minute, or CPR given; consider a pediatric critical care center. Other lists, such as the 2016 AAP BRUE guideline, use different age and gestation cutoffs, so follow your protocol. Avoid the words SIDS or BRUE with parents.
- Button battery (Poison Control): children 12 or under need an immediate x-ray without waiting for symptoms, since an esophageal battery can burn in 2 hours. For a child 12 months or older within 12 hours who can swallow, honey 10 mL every 10 minutes up to 6 doses slows injury but never delays the ED. Nothing else by mouth; no induced vomiting. A magnet swallowed with it rules out home care. Poison Control: 1-800-222-1222.
Exam pearls
- A calm, pink diabetic woman with weakness and nausea can be having an MI: 12-lead, aspirin, transport.
- Tearing pain with an arm pressure difference: think dissection and hold aspirin.
- Older patient, flank pain like a stone, fainting, low BP: leaking AAA until proven otherwise.
- LVAD patient alert and pink with no pulse: perfusing; treat the actual complaint.
- Seizure: protect, time, nothing in the mouth; over 5 minutes is status.
- Oral glucose needs an awake patient who can swallow; a sulfonylurea low means transport.
- Restraint: never prone, never hobbled, never across the chest.
- Snakebite: still, splinted, rings off, marked; no tourniquet, ice or cutting.
- HAPE or HACE: go down.
- Swallowed button battery: x-ray now, even with no symptoms.
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Sources
- National Association of State EMS Officials. National Model EMS Clinical Guidelines, Version 3.0. NASEMSO Medical Directors Council; March 2022. Link
- National Capital Poison Center. Button Battery Ingestion Triage and Treatment Guideline (revised 2016, 2018). Poison.org. Link
- Centers for Disease Control and Prevention. Symptoms of Meningococcal Disease. Updated March 6, 2026. Link
- Centers for Disease Control and Prevention. Isolation Precautions: Appendix A, Type and Duration of Precautions Recommended for Selected Infections and Conditions. Link
- Centers for Disease Control and Prevention. About Sudden Unexpected Infant Death and Sudden Infant Death Syndrome. Updated September 4, 2026. Link
- Eunice Kennedy Shriver National Institute of Child Health and Human Development. Safe to Sleep: Ways to Reduce the Risk of SIDS and Other Sleep-Related Causes of Infant Death. Link
- CDC National Institute for Occupational Safety and Health. Venomous Snakes. Updated September 23, 2026. Link
- American Diabetes Association. Low Blood Glucose (Hypoglycemia). Link
- Umpierrez GE, Davis GM, ElSayed NA, et al. Hyperglycemic Crises in Adults With Diabetes: A Consensus Report. Diabetes Care. 2024;47(8):1257-1275. Link
- American Heart Association. Part 4: Systems of Care. 2025 American Heart Association Guidelines for Cardiopulmonary Resuscitation and Emergency Cardiovascular Care. Circulation. 2025. Link
- Derkenne C, Jost D, Lefort H, Tourtier JP. Pathological ECG that seemed normal following electrode misplacement. BMJ Case Rep. 2017;2017:bcr2017221429. Link
- MedlinePlus Medical Encyclopedia. Aortic dissection. Reviewed April 28, 2026. Link
- MedlinePlus Medical Encyclopedia. Deep vein thrombosis. Reviewed April 1, 2025. Link
- MedlinePlus Medical Encyclopedia. Alcohol withdrawal. Reviewed January 1, 2025. Link
- MedlinePlus Medical Encyclopedia. Ectopic pregnancy. Reviewed March 17, 2026. Link
- MedlinePlus Medical Encyclopedia. Rape (sexual assault). Reviewed October 15, 2024. Link
- Merck Manual Professional Edition. Acute Altitude Illness. Updated July 2026. Link
- Merck Manual Professional Edition. Alcohol Toxicity and Withdrawal. Updated December 2025. Link
- Merck Manual Professional Edition. Snakebites. Updated July 2025. Link
- Merck Manual Professional Edition. Edema. Updated October 2026. Link
- American College of Emergency Physicians. Heart Attack: Know When to Go to the ER. Link
- American College of Emergency Physicians. Seizures: Know When to Go to the ER. Link
- American College of Emergency Physicians. Stomach Pain: Know When to Go to the ER. Link